We undertake to do the best job possible for our customers. Of course, like most business there is some ‘small print’ so here it is.
Customers details will be held electronically on a secure database system and will not be shared with any third party unless previously agreed by you.
Various payment options are offered. You may pay by cash, by cheque payable to Rymell Fires and Flues Ltd, or by BACS transfer.
We understand that customers have busy lives too. If you have to change or cancel an appointment, please give as much notice as possible. We charge a fee in the event that no one is home when we attend the property, and/or we cannot gain access. We also reserve the right to charge in the event of a last-minute cancellation, (less than a full 48 hours notice). Fee will be 50% of sweep price.
NESTS OR BLOCKAGES
We are unable to remove live nests when Jackdaws are nesting as it is illegal to do so (please see the RSPB guidelines). If we find a nest in the chimney when we are sweeping, we will usually arrange to come back to remove it when it is legal to do so.
While great care is taken to prevent damage to your property, we cannot be held responsible for badly maintained or deteriorating pots, cowls, chimney stacks, fireplaces, liners, stoves and stove firebricks. We cannot accept any responsibility for these coming loose, breaking or falling off.
Steel lined flues are not indestructible. For stainless steel flexible and rigid flue systems we will use a specific head and rods to undertake the power sweep.
We are local professional chimney sweeps and rely on customers coming back year after year. If you like what we do, please tell everyone! If we have disappointed you in any way, please tell us!
INSTALLATIONS - Seperate Terms and Conditions are supplied when we provide you with a quotation.